FAQ

How can you help me with Recycling?

When we buy your new Appliance you can request us to take away the packaging and even uplift your old Appliance as long as it’s a like for like product. For example if we deliver a new Washing Machine we can uplift your old Washing Machine and take it away for Recycling through the proper channels.

Will you uplift my old Appliance if I live outside Northern Ireland?

We have a free delivery zone within Northern Ireland and Counties Louth, Monaghan and Dublin. As we use our own transport to deliver for free to these areas we can also uplift your old Appliance at the same time. Unfortunately we can’t offer this service outside of these areas as we use other reputable carrier companies such as Yodel.

I’ve heard about WEEE. What is it?

As a responsible Appliance Retailer Dalzells strictly adheres to a European Directive called WEEE (Waste Electrical and Electronic Equipment) which came into legal effect in 2007 and has been adapted specifically to meet UK needs. These regulations have been introduced to help reduce the amount of electrical equipment going to landfill and to promote the reuse or recycling of these items as best possible.

I would like to Recycle more and be more Energy conscious. What can I do to help?

Here’s how:

• The easiest thing to do to help save energy is to switch off lights and Appliances which aren’t currently in use. Instead of leaving your TV on standby switch it off instead. Encourage your kids to do the same.
• Contact your Electricity supplier and ask if they can send you a Free Energy Usage Meter. This is a simple and discreet plug-in box which tells you instantly how much energy you’re using. It warns you by displaying a green, amber or red light as a quick indicator to help you be more informed and more in control of how much you spend. Help the environment and help your pocket too!
• Choose to buy more Energy Efficient Appliances. Ask at the time of purchase what considerations the manufacturer has taken to make as much of the appliance as recyclable as possible. Pressure from you, the consumer, will help to ensure the manufacturers will continue to work towards producing even more Energy Efficient Appliances in the future.
• Don't put Electrical Equipment or any device with the appropriate symbol into your refuse bin. If you live outside our Free Delivery Zone we provide subscriptions to http://www.recycle-more.co.uk/ who manage a range of sites which will accept your old appliances for recycling for free.

Will you connect my new Television?

Unfortunately not. We are happy to deliver your new Television and on request, unpack it for you, check it over with you to make sure it’s in perfect condition and take the packaging with us to recycle if you want us to.

Will you Disconnect my old Appliance without me buying a new one from you?

This service is only open to customers of Dalzells who are buying a like for like Appliance within Northern Ireland and Counties Louth, Monaghan and Dublin. If you buy a new Washer Dryer from us for example we’ll be happy, for a small charge, to disconnect your old machine and take it with us for recycling provided it has been properly drained and is not hardwired into the mains.

Will you connect my new Gas Appliance once it’s been delivered?

Unfortunately we can’t. Dalzells will deliver your new Gas Appliance but we can’t connect it as we’re not qualified Gas Engineers. Once you order your Gas Appliance we can then discuss your proposed delivery date and you can go ahead and organise for a Gas Engineer to call. If you want to err on the side of caution however you can wait until your new Appliance has been delivered just in case there’s an outside chance of a delivery delay outside of our control. We don’t anticipate that happening but if it did we would hate for you to be out of pocket. You can arrange for a Gas Engineer through the Gas Safe website which is http://www.gassaferegister.co.uk .

Will you disconnect my old Electrical Appliance?

If you request it at the time of purchase we can disconnect your old Washing Machine, Washer Dryer, Tumble Dryer, Oven, Cooker, Hob (electric only), or Refrigeration Appliance (basically most things with the exception of Audio Visual Equipment). There is a modest charge of £30 for this service and just request it at the time of purchase again either in our retail store, on the phone or at the checkout page online. Please note that we can’t disconnect an Electrical Appliance which has been hardwired into the mains. You would need a qualified Electrician to take care of this for you. 

Appliance Connection

Yes we do. You can request that our delivery team connect your item for you. This must be done at the point of order and a charge will be made for each item.

When you order a new gas or electrical appliance we appreciate that you’ll want to have it up and running as quickly as possible. If, when we deliver, you would like us to connect your new electrical appliance such as a washing machine, washer dryer, tumble dryer, electric cooker, oven, hob or refrigeration appliance (but not audio visual appliances) for a modest charge of £30 just request this particular service at the point of purchase either in our retail store, over the phone or at the checkout page online. Please note that our Appliance Connection Service only applies to customers within our Free Delivery Zone of N.I. and Counties Louth, Monaghan and Dublin, and it doesn’t cover hardwiring your new appliance into the mains for which you would need a qualified electrician.

Also, although we offer an electrical appliance connection service we don’t offer the same service for gas appliances. You can however, find a registered gas fitter in your area by clicking onto the Gas Safe Register website - www.gassaferegister.co.uk

How will I know my appliances are as they should be?

Your appliances are checked three times for their condition, in our warehouse, on loading onto our vehicles and in your home. If you want we'll even take away all the packaging for recycling. If you have any issues once you have unpacked your order, please contact one of our team on  NI / UK 028 3755 1260 or ROI 048 3755 1260 who will be happy to help.

What payment methods do you accept?

If you’re buying online we can accept Visa, MasterCard, American Express, and PayPal. If you pay in-store we accept Visa, Mastercard, American Express, Capital Bonds, Love2shop Vouchers and BACS payments in either Euros* or Sterling. We will also accept cheques but the funds will have to clear before the goods leave our warehouse. Oh and also good old fashioned cash…that works for us as well. *Please note that Euros cannot be accepted for Euronics priced products

Can I pay for my new Appliance with Cash on Delivery?

Yes you can. Providing you discuss your chosen method of payment with us when ordering you can pay our driver in either Pounds Sterling or in Euros and we’ll give you an excellent exchange rate.

Can I pay for any of my appliances on Finance?

Yes you can but only when you buy in-store.

What will I need to bring with me to secure Finance?

You will need to bring photographic I.D. such as passport or driving licence along with two utility bills with your address on it. We can never guarantee that Barclays will offer you Finance terms as they will have to do a credit check and make the ultimate decision whether you will be offered Finance or not. We want your business however, and will do everything we can to help.